Once parcels leave the warehouse most companies have no idea if they have made it there until the customer complains. This means businesses are reactive and always on the back foot when problems occur in transit.
We connect to couriers feeds for delivery statuses and provide a powerful dashboard which quickly overviews deliveries expected each day and any that are late and for what reason.
Knowing when a customer needs support at the right time can mean the difference between customers coming back again. With an automated way to monitor issues and measure courier performance you can make informed decisions and become proactive to transit issues.
Once the parcels leave the warehouse it can sometimes be a complete mystery as to how many actually made it to the customer on time. We developed our courier tracking hub to provide a simple report on deliverability scores for couriers, using each businesses own successful delivery data. With real time alerts, parcels that are late can enter follow up processes automatically meaning businesses can offer a new level of customer service by having replacements and solutions in place the same day problems occur, rather than waiting for customers to notice first and raise a complaint.